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Help

The help section is meant to assist you to use the RAK e-government Portal. Please go through the FAQs to find what you are looking for. In case you are not able to find what you are looking for, please do contact us by email or call us: 07-2337551.

  • General

    • What is the RAK Government Portal?

      The RAK Government Portal provides the citizens and visitors to Ras Al Khaimah an electronic gateway for a single point of access to different services and information provided by the Government. The RAK Government Portal is a modern, efficient citizen oriented platform for e-government in Ras AL Khaimah. It is run by the Electronic Government Authority, Ras Al Khaimah.

    • How do I search for information on the Portal?

      One could use the search function at the top of every page to search for key words among the different pages of the Portal.

    • How do I find government department and other entities on the RAK Portal?

      The different departments of the Government of Ras Al Khaimah can be found in the Departments tab on the menu bar. The different federal departments / entities can be found at the federal departments tab on the menu bar. Access to other e-governments of UAE is provided on the other e- governments tab of the menu bar.

    • How do I send in my feedback / contribution to improve the RAK Portal?

      We endeavor to continuously improve and update the content. However, we do rely on your feedback to make the RAK Portal as accessible as possible. Please send your comments, ideas and feedback by email to feedback@ega.rak.ae and help us to develop our services further.

  • Registration and Sign In

    • Why should I register on the RAK Portal?

      By registering on the RAK Portal, you get access to a host of services and information that is delivered to you over a secure channel.

    • How do I register?

      To register, please fill in a simple form with your details. Select a username and password. Registration is free. Anyone can register. By default, you will have all the common accesses available to individuals. You can request for any special access to business or government employee services that you may need. This will be provided after due verification.

    • How do I select a user name and password?

      When you register, you need to choose a username and a password that is not easy to guess generally. Your user name can contain alphabets, numbers and special characters. The username should not start with special characters or spaces. It should not contain special characters like @, &, â??, (,),<,>. Extensions that imply a email or web address like .com, .net, .edu or other such variations are not allowed.

      The password should be at least 8 characters long and must contain at least one lower case or uppercase letter and one digit. It can include special characters but not spaces.

    • Can I change the user name?

      Once registered, the username cannot be changed.

    • Can I change the password?

      Yes. Please follow the change password process on the login screen. The changed password will be effective from your next login.

    • What do I do if I forget my password?

      Please follow the forget password process on the login page.

    • How can I update information on my profile?

      Go to the edit profile process on login page and update the information. Click Save and finish the process. Your profile will be updated with the changes.

  • e-Service

    • What is an e-service?

      An e-service is an electronic service that is provided online. These services can be accessed through any computer that is connected to the internet. Centralized access to the different services of the government departments of the Government of Ras Al Khaimah is provided. The e-service provides you the convenience of availing the service from a convenient place and at a convenient time without the actual visit to the concerned department.

    • Who can use the e-services?

      The RAK Portal provides many types of services addressed to the different segments of users. Some services address the general public, some are for the business users and some services are exclusively for Government employees.

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      E-mail

      Mail can be send to a friend.

    • Print button


      Print

      Print out the content you want.

    • Twitter, Facebook, Youtube button


      Twitter, Facebook, Youtube

      Selected content can be shared on Twitter,Facebook and Youtube.

    • Weather


      Weather

      Shows Present and next four days weather.

    • Prayer timings


      Prayer timings

      Shows prayer timings.

    • Listen to Page


      Listen to Page

      User can listen the text available on the page.